RISMAWATI, Rismawati; HASBI, Hasbi; TAMSAH, Hasmin; SYUKUR, Abdul; SARTIKA, Dewi,. Analisis Manajemen Pelayanan Terhadap Kepuasan Keluarga Resipien Melalui Kualitas Pelayanan Di Unit Donor Darah Palang Merah Indonesia (PMI) Provinsi Papua Barat. The Journal of Business and Management Research, [S. l.], v. 8, n. 1, p. 233–240, 2025. DOI: 10.55098/tjbmr.v8i1.141. Disponível em: http://ppsuniyap.id/journal.ppsuniyap.id/index.php/tjbmr/article/view/141. Acesso em: 9 oct. 2025.